Terms and conditions

Returns and refunds

Blank Earth is a small company offering bespoke and made to order products. All sales are considered final and we are unable to offer cancellations or return options once you have placed an order. Please ensure all details are correct before placing your order, and that you are happy with all design decisions and materials.

If you receive broken or wrong items, please contact us via email at hello@blankearth.co.uk as soon as possible with a detailed description in writing, your order number and photos/video of the items. Refunds in these situations will be evaluated on a case-by-case basis.

In the case of faulty or damaged ceramics, or an incorrect order is received, we will do everything we can to provide you with the correct items.

Materials and finishes

The nature of handmade pottery means that there will be variations between the pieces, even if they are made from the same clay and fired with the same glaze. As such, some pots may appear differently from the ones pictured on the website or from the samples we send out. Our samples are all hand-made using our standard techniques and processes and are as accurate as possible. We will, of course, not ship any ceramics with major defects.

The raw materials used to make our ceramics are natural and dug from the ground across the United Kingdom. As such, the exact chemical composition will vary over time due to changes in suppliers and sourcing locations. Therefore, the finish of some of our products may shift and change over time.

Blank Earth does not accept returns, offer refunds, reimbursements, discounts or compensation due to issues arising from the customer’s personal preference.

All of Blank Earth’s glazes are food safe and formulated in house. If you are looking for a particular finish or colour, please contact us and we will try to help.

Design

By placing a bespoke order or commission, we assume the buyer had read all materials supplied to them related to their order. It is the customer’s responsibility to ensure that they have done their due diligence to understand the nature of their order, including but not limited to; materials being used, lead times, shipping options and cost.

All photographs, example images, and any other items/examples/materials that may be shown to a customer during the order process are for illustrative purposes only.

All important design details and attributes should be stated by the buyer during the design process if they are required to be considered by Blank Earth before quoting and during production.

All products are made to measure, but we cannot guarantee millimetre precision due to the nature of clay shrinkage during the firing process.

During the design process, we may make recommendations to improve the functionality/stability/finish of the design. Blank Earth cannot take responsibility should any issues arise due to these recommendations being disregarded.

We cannot be held responsible for customers’ preference to design details that are not discussed during the design process or at the point of ordering and therefore not included in the specification of the purchased item. Elements not discussed/agreed prior to ordering will not be considered during manufacture and Blank Earth will make educated assumptions where necessary based on the style of the product, its functionality and our standard practices etc. It is the customer’s responsibility to disclose all requirements fully.

We will make the item(s) using the details provided for the design specification, as stated on the order’s invoice (and drawing where applicable). Please make sure all details that you would like included for our consideration are included at the time of order finalisation. Details discussed over the phone or in person may be missed. We cannot be held responsible for this if it has not been noted on the invoice or agreed drawing.

We do not provide drawings for all items. If you require a drawing this must be requested by the buyer prior to placing the order.

Payment and Pricing

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, product shipping charges, delivery estimates and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Quotes given by Blank Earth for bespoke orders or commissions will remain valid for 30 days, after this time we reserve the right to change prices accordingly in line with the current material/manufacturing costs and existing listing prices. Prices are subject to change without advanced warning.

Delivery and lead times

All items in the Core Collection, or created as part of a bespoke order or commission are made to order. These items will be made to our current estimated lead time stated on the “Delivery/Lead Time” section of the website at the time that the payment or deposit is received. The lead time is reviewed regularly and can increase or decrease without warning. The customer should always check the current lead time at the time of placing an order in case there has been a change.

Items made in exception to the standard lead time will have their own lead time noted on the product listing (e.g. items part of a Capsule Collection) or will be stated during the design/order process for bespoke orders or commissions.

We will always endeavour to complete orders within the estimated lead time, however, due to the nature of the orders and how they are made, delays may occur. Should an item(s) be delayed for any reason, we are unable to cover losses, accept returns, offer refunds, reimbursements, discounts or compensation.

We will not be subject to any subsequent arbitrary delivery dates requested/insisted upon by the buyer as a result of changes to the lead time at the point that the order is placed or any delays to the estimated lead time.